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Age Restrictions
Driving Credentials
Additional Drivers
Drivers with Disabilities
Reserving my car
Renting my vehicle
Rental rate
Extra equipment
FOX Reward programs
Paying for my rental
Purchasing Insurance Protections
While I’m Renting
After renting
Claims
Corporate accounts
Promotions and discounts
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Age Restrictions
Q - What are the age requirements for renting? A - Minimum age for renters and drivers is 21. Minimum age for renters and drivers on government order authorized to rent a car is 18. Q - What are the age requirements for military personnel? A - Minimum age for renters and drivers on government order is 18. Back to Top Driving Credentials
Q - What kind of documents do I need? A - The primary piece of identification required to rent a vehicle at FOX is a valid driver's license. Q - Will you accept any other form of identification instead of a driver’s license? A - FOX accepts foreign-issued drivers licenses. An international Driving Permit is not acceptable without the drivers license of the issuing country. Q - Does FOX accept international driving permit? A - An international driving permit is accepted as long is presented with a drivers license of the issuing country. Q - Does FOX accept international driver’s license? A - Yes. Back to Top Additional Drivers
Q - Can someone else drive the car that I rent? A - Additional drivers must meet all qualifications as the primary drivers in regards to age, license, and major credit card. Additional drivers not available on cash rentals. Q - What qualifications the additional driver requires? A - Additional drivers must meet all qualifications as the primary drivers in regards to age, license, and major credit card. Q - Is there an extra cost for additional driver? A - No additional fee for additional drivers applies on the state of California. An additional driver charge of $8.00 per day per additional driver applies in Arizona and $5.00 per additional drivers applies in Washington. Q - Do the drivers license and major credit card must be on the same name? A - Yes, FOX requires that drivers license and major credit match the name of the renter or additional renters. Back to Top Drivers with Disabilities
Q - Do you offer vehicles for drivers with disabilities? A - Yes. We do assist with reserving vehicle with hand controls. FOX cannot provide hand controls on every make or model of vehicle, and cannot confirm a reservation for a particular make or model of vehicle on any rental. Please call 800-225-4369 72 hours in advance to make your reservation. Q - Can someone else drive a vehicle rented by a driver with a disability? A - Yes, however that person would have to meet all the qualifications and restrictions as the primary renter. Q - Do you offer wheelchair-accessible shuttle? A - For assistance for wheelchair-accessible shuttle, please call 800-225-4369. Back to Top Reserving my car
Q - Is foxrentacar.com the best way to reserve a car? A - Our best deals are always available on www.foxrentacar.com. Q - Can you reserve a specific make/model car for me? A - Unfortunately, no. However, we can guarantee you the size car you reserve. Q - Do you require a credit card to make a reservation? A - FOX doesn’t require a credit card to make a reservation through FOX reservation center at 800-425-4369 ext. 1 or FOX website at www.foxrentacar.com. Other vendors/partners using our name/logo might need a credit card to make a reservation. It is better to call them to make sure the need of this requirement. Q - How do I cancel an existing reservation? A - If your reservation was confirmed directly with FOX Rent A Car by utilizing the reservation call center at 1-800-225-4369, or thru the FOX Rent A Car web page at www.foxrentacar.com, please use the same source to cancel your reservation. FOX does not charge a cancellation fee, but does request such cancellation notice as soon as travel plans have changed. Reservations will be honored for a period of four hours after the confirmed pick up date and time. Reservations confirmed for a pick up within the locations last three hours of operations, will be honored by that location up to 9 am the next day. If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not cancelled within a specific time frame. Cancellation of a reservation directly thru FOX Rent A Car when confirmed thru another provider may not relieve your responsibility with that provider. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider. Q - How can I view or modify my reservation on foxrentacar.com? A - Go to the foxrentacar.com home page and click on: Already have a reservation? Start here: View - Modify - Cancel Back to Top Renting my vehicle
Q - Where are your locations? A - FOX has eight airport locations. Six throughout California, and one airport location in Phoenix, AZ, and one airport location in Seattle, Washington. For more details go to FOX locations. Q - What types of vehicles do you offer? A - FOX Rent A Car has a wide range of vehicles to suit your car rental needs. From Economy to full size rental cars, FOX, your discount car rental company, has many different makes and models to choose from. At FOX, variety is the watchword as every month we update our car rental fleet to suit the needs of our customers. FOX in conjunction with EV Rental Cars, offers environmentally friendly hybrid vehicles for rent at all FOX corporate locations. For more details go to FOX vehicles. Q - Can I pick up at one location and return at another? A - Yes, a one way rental charge will be applied to your rental agreement. One way rentals are only available in between corporate locations in Washington, Arizona and California only. Drop charges range from $20.00 to $500.00. Q - Do you require a deposit to rent a vehicle? A - Yes, $250.00 or estimated amount of rental charges plus 15% whichever is greater. Q - Can I use another person’s credit card to rent a vehicle? A - No, at the time of rental you would have to meet all qualifications. The name, address, drivers license and major credit card must match. Q - Do you rent cars by the hour? A - We required all customers to rent the vehicle for a minimum of 24 consecutives hours. If you returned vehicle prior to the 24 hours requirement, you will be charge for the full day regardless of whether you return the vehicle early. Q - Do you lease vehicles? A - No. A long term rental would constitute a maximum of 30 consecutive days. Q - Do you deliver vehicles? A - No. However FOX shuttle will pick you up from and to the airport. Q - Do you offer pick up service? A - No. Only from and to the airport. Q - Do you provide cab or bus reimbursements to get to your FOX location? A - No. However our shuttle service from and to the airport is fast and convenient. Q - Can I rent a car to take a driving test? A - No. Due to potential liability, you must have a valid drivers license. Q - Can I take the car out of the state in which I’m renting? A - Yes, however vehicles must remain in the states of Washington, Oregon, California, Arizona, and Nevada only. Q - Can take the vehicle out of the country in which I’m renting? A - Yes, the only country you may travel to is Mexico (close to the California and Arizona border), with the purchase of Mexico Insurance. Q - May I use a FOX car to tow? A - No, towing is never permitted. Back to Top Rental rate
Q - How is my rental rate calculated? A - The rates are based on a 24 hour rental day starting with the hour you pick up the vehicle. Q - Does the cost of the rental include fuel? A - FOX’s rates do not include fuel. Q - Do you charge to refuel vehicle? A - Yes. Vehicles must be returned with the same amount of fuel as at the start of the rental to avoid refueling charges. Q - Do late-return fees apply? A - A rental day is each 24 hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59 minutes grace period for return. Hourly charges may apply after this grace period. After three hours full-day charge may apply. Q - Will any other fees apply? A - Yes. For FOX and other rental car companies at many airport locations, airport concession and facility fees may be charged. Please check for fees that apply to your rental in the rate section during reservation process. Other products or additional equipment that you add at the counter will be extra. When you make your reservation on line you will see the breakdown of all taxes and fees including in your total quote. Pursuant to California law, starting January 1, 2007, all rentals will be charged and airport concession fee of up to 11.1% and a tourism assessment fee 2.5%. Actual charges will be calculated at the time of rental. Q - What are surcharges? A - Taxes, fees and other charges always vary by location. A breakdown of all surcharges will be showed to you on the online reservation process. Q - Why am I being bill for surcharges? A - Surcharges are mandated for all car rentals by the local municipality, state/federal or airport authorities. Back to Top Extra equipment
Q - How much do you charge to rent a child safety seat? A - There is a $7.00 per day fee for child seat. Q - Is my child safety seat guaranteed to be there at the time of arrival? A - We do not guarantee the availability of child safety seat. FOX inventory is based on first-come, first-served basis. Q - What type of child seat do you offer? A - Seat Types : • Infant seats : Are installed rear-facing on to recline at a 45-degree angle. May be without the detachable base. • Convertible seat : Designed for children from newborn to 40 pounds or 40 inches tall. Seat can be installed either rear- or forward-facing. • Booster seat : Booster seat raises the child so the car’s lap and shoulder belt fit properly and child’s knees bend naturally. Child should use booster seat is: Weighs 40-80 pounds. Seat belts don’t fit properly until children weigh about 80 pounds and are 4’9”. Q - Do you have GPS available for rent? A - Yes, we do have GPS units available for rent at $9.95 per day. Back to Top FOX Reward programs
Q - What’s the FOX rewards program? A - The FOX reward program is the most rewarding program in the car rental industry. You’ll earn 4 points for every dollar you spend. Q - How do I sign up for the rewards program? A - Go to www.foxrentacar.com web site and click on the FOX rewards program. Q - How does FOX rewards program works? A - Every time you rent a car from FOX on the www.foxrentacar.com web site. You will earn 4 points for every dollar you spend. Q - How can I accumulate points? A - The more you book with FOX Rent A Car the more points will be earning. Q - How can I redeem my points? A - There are two ways to redeem your points. 1) Choose SuperCertificates FOX selected GiftCertificats.com™ for its rewards program to bring you valuable SuperCertificate. A SuperCertificate from GiftCertificates.com lets you choose original gift certificates from hundreds of your favorite stores, restaurants, airlines, hotels, spas, and theaters including Bath & Body Works, Macy’s, Hollywood Video® and many others. 2) Choose FoxBucks® Redeem your points for FoxBucks to pay for your rental with FOX Rent A Car. You can redeem your FoxBucks through the FOX web site. Q - How do I review my points? A - Log into your Fox Rewards account and check your total points. You will be given the option to exchange these points for a SuperCertificate or redeem them for FoxBucks. Q - How do I review my points? A - What should I do if I have questions in regards to rewards program? For additional help, FoxBucks Customer Service: rewards@foxrentacar.com. Back to Top Paying for my rental
Q - How can I pay for my rental? A - Debit Cards, pre-paid Visa/MasterCard, and cash always accepted as payment at car return. Q - Can I pay with cash? A - Yes, cash always accepted as payment upon return. Q - Which credit, charge and debit cards do you accept? A - At the time of rental we required a major credit card, American Express, Diners Club, Discovery, JCB, MasterCard and Visa. Q - Can I use a “key ring” (miniature) credit card when I rent a car? A - No, we do not accept the miniature key tag style credit cards. A standard size credit card is required to rent a vehicle with FOX. Q - Can I pay with a different credit card than the one use for deposit? A - Yes, you may change credit card for payment at the time of return. Q - Can I use someone else credit card for payment? A - No. At the time of rental, the renter is required to present a valid drivers license and major credit card with his/her name imprinted on it. Back to Top Purchasing Insurance Protections
Q - What insurance do you offer while am renting? A - Insurance Types : • Optional Insurance not required rent a vehicle. Details available at rental counter. • Rental liability coverage (RLP) Primary insurance protecting you against claims made by third party for bodily injury and/or property damage sustained while operating the rental vehicle, up to the required financial responsibility limits of the state in which the vehicle is license. Does not cover all situations that may arise while operating a rental vehicle. Cost: $12.99 per rental day. • Supplemental Liability Coverage (SLP) This coverage is excess over underlying insurance specific within your signed rental agreement up to 1,000,000 dollars. Protects you against claims made by third party for bodily injury and/or property damage sustained as a result of an accident while operating the rental vehicle. Does not cover all situations that may arise while operating a rental vehicle. Cost: $11.99 per rental day. • Personal Property/Personal Accident Coverage (PPC) Personal property coverage protects against damage to personal effects owned by the renter, as well as immediate family members of the renter, who permanently reside in the renters household and are traveling with the renter. Personal accident coverage provides accidental death and accidental medical expense benefit to the renter and their passenger (s). The death and medical expense benefit will both pay in addition to any other coverage that might be applicable to the renter or passengers. Cost: $7.99 per rental day. • Loss Damage Waiver (This is not insurance) this is a waiver for damage to the rental vehicle only. When accepted at the time of rental FOX Rent a Car will waive the right to collect for damages to the rental vehicle when the vehicle involved in an accident. Cost: Economy, compact and midsize $9.00 per rental day / standard, full size, SUV, mini van, convertibles, luxury, premium, specialty $15.00 per rental day. • Mexico Insurance FOX offers the purchase of Mexico Insurance (Major credit card only) on vehicle rentals of economy thru full size only. Mexico insurance must be purchase at a FOX location in Los Angeles, San Diego or Phoenix at the time of rental or prior to entrance into Mexico. Rates start at $25.00 per 24 hour day including tax. Hybrids and other vehicles not allowed traveling into Mexico. Travel is allowed to cities in Mexico close to California and Arizona border Q - What are the benefits of purchasing the insurance? A - The purchasing of any FOX optional protections provides you with peace of mind and assurance that you are protected against any damage. Q - Am I required to take the insurance? A - No, the purchase of Optional Insurance is not required to rent a vehicle. Details available at rental counter. Q - Does my own insurance protect me in the event of an accident? A - You should call your own auto insurance company for more information. Q - Do you offer insurance replacement while the car I own is being serviced? A - No. Back to Top While I’m Renting
Q - Can I return vehicle to another FOX location? A - One way rentals are available between FOX corporate locations in Washington, Arizona, and California only. Drop charges range from $20.00 to $500.00 depending on the location. Q - What happens if I don’t return my car on the designated return date? A - If vehicle is kept longer than the return date stated on the rental agreement (contract), the rate will increase by $10.00 per day. The increased rate will be charged for each day after due return date, until the vehicle is returned. To extend a rental contract in PHX, customers need to do it in person at the location. Q - What should I do if I have problems with my car? A - Call the rental location at the phone number provided on the rental agreement. Q - What should I do if am involved in an accident? A - First you should call the police to complete an accident report, the immediately contact FOX by call 1-800-225-4369. Q - What should I do if I get a flat tire? A - Drive the car to a safe place and change the tire; then contact the rental location at the phone number provided on the rental agreement. Q - What if I accidentally lock keys in the vehicle? A - If a customer accidentally locked key in the trunk or in the vehicle, they are fully responsible for all charges and must contact locksmith and then contact the rental location at the phone number provided in the rental agreement. Q - Lost keys A - FOX does not provide with spare keys. If you are in the event where you lost or misplaced keys, you need to contact FOX location where you rented the vehicle (or call 1-800-225-4369) to let you know how you can get a duplicate. Because the majority of FOX vehicles are new, to make a duplicate is very sophisticated and need dealership involvement. You will be responsible for dealer charges. Q - Does FOX offer road side assistance? A - FOX is pleased to offer roadside assistance in the states of Washington, Oregon, California, Arizona, and Nevada. Simply call the toll-free emergency roadside service number located on your FOX Rental agreement holder. Q - What if I run out of fuel? A - Customer is fully responsible. Back to Top After renting
Q - How can I get a copy of my rental agreement receipt? A - For a copy of your rental agreement you can call directly the location where you rented the vehicle from or call 800-225-4369 or contact customer service via email at customerservice@foxrentacar.com Q - Does FOX have a lost and found department? A - If you have left a personal item in the vehicle you just return, be sure to call directly the FOX location where you rented the car. We highly recommend that you report your lost items at your earliest convenience and we will do our best to find it. Q - How long does FOX hold lost and found items? A - Our policy is 30 days after found. Q - Who do I contact in regards to a customer service issue? A - In case of any customer service issues it’s best to contact directly the FOX location where you rented the car. You always have the option to contact the corporate office at customerservice@foxrentacar.com. Back to Top Claims
Q - What happens if the vehicle is stolen? A - Report to the police immediately and contact the rental location. You always have the option to contact the corporate office at 1-800-225-4369 opt 6. Q - Who do I contact for questions for claims? A - Claims department at 310-342-5155 ext. 3001. Back to Top Corporate accounts
Q - What is the FOX Corporate/Discount program? A - The program offers discounts to various groups of customers. They include corporate accounts, convention business, airline employees, groups like AARP and AAA. Q - What’s the benefit of a corporate account? A - Benefits : • 5% off our already low internet rates • Free FOX Express Club ® enrollment • Free FOX Rewards Club ® enrollment • Unlimited mileage, 24-hour Emergency Roadside Assistance • No minimum financial commitment • Monthly management report upon request • Special environmentally friendly Hybrid cars available • Free additional drivers • Volume discounts available Q - How do I apply for a corporate account? A - A Corporate Account tab is on the FOX home page navigation bar for you to apply. Q - Is there a minimum annual car rental volume to qualify? A - No, there is no minimum financial commitment. Q - Is corporate account transferable? A - No. Q - Can I combine a corporate account in conjunction with other discounts and promotions? A - No. The discounts can not be combined with any promotions. Q - When will the corporate enrollment request be approved? A - Usually they will get approved within 10 business days. They cannot utilize their corporate account discount number until approval. Q - Are your rates guarantee? A - Yes. We guarantee to get 5% off our current internet rates. However, we will customize special rates depending on rental car volume. Q - Can I use corporate account when ever I book with FOX affiliate? A - No. Q - Does FOX offers direct billing for corporate accounts? A - Not at this time. Back to Top Promotions and discounts
Q - Does FOX offer rewards program? A - Yes, the FOX reward program is the most rewarding program in the car rental industry. Q - How can I save on my next car rental? A - Just redeem your points for FoxBucks to pay for your rental with FOX Rent A Car. Q - Are FOX coupons valid at the FOX affiliates? A - No, any coupon that we offer on the web site is only valid at any of the corporate FOX locations. Q - Do I have to print a coupon in order to get discount? A - Yes, you must print a coupon and presented at the rental counter. Q - Do I have to make an advance reservation in order to receive discount? A - Yes. Back to Top |
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